Conversational Agents & Natural Language Interaction CFP

Disclosure: Please note that I am on the editorial advisory board for this book with regards to my pedagogical agent work)

CALL FOR CHAPTER PROPOSALS (pdf document)

Proposal Submission Deadline: December 16, 2009

Conversational Agents and Natural Language Interaction: Techniques and Effective

Practices

A book edited by Dr. Diana Perez-Marin and Dr. Ismael Pascual-Nieto Universidad Rey Juan Carlos, Universidad Autonoma de Madrid, Spain

Introduction

Human-Computer Interaction can be understood as two potent information processors (a human and a computer) trying to communicate with each other using a highly restricted interface. Natural Language (NL) Interaction, that is, to let the users express in natural language could be the solution to improve the communication between human and computers. Conversational agents exploit NL technologies to engage users in text-based informationseeking and task-oriented dialogs for a broad range of applications such as e-commerce, help desk, Web site navigation, personalized service, and education.

The benefits of agent expressiveness have been highlighted both for verbal expressiveness and for non-verbal expressiveness. On the other hand, there are also studies indicating that when using conversational agents mixed results can appear. These studies reveal the need to review the research in a field with a promising future and a great impact in the area of Human-Computer Interaction.

Objective of the Book

The main objective of the book is to identify the most effective practices when using conversational agents for different applications. Some secondary objectives to fulfill the main goal are:

– To gather a comprehensive number of experiences in which conversational agents have been used for different applications

– To review the current techniques which are being used to design conversational agents

– To encourage authors to publish not only successful results, but also unsuccessful results and a discussion of the reasons that may have caused them

Target Audience

The proposed book is intended to serve as a reference guide for researchers who want to start their research in the promising field of conversational agents. It will not be necessary that readers have previous knowledge on the topic.

Recommended topics include, but are not limited to, the following:

1. Fundamental concepts

Definition and taxonomy of conversational agents

– Motivation, benefits, and issues of their use

– Underlying psychological and social theories

2. Design of conversational agents

Techniques

– Frameworks

– Methods

3. Practices

Experiences of use of conversational agents in:

– E-commerce

– Help desk

– Website navigation

– Personalized service

– Training or education

– Results achieved

– Discussion of the reasons of their success of failure

4. Future trends

Issues that should be solved in the future

– Expectations for the future

Submission Procedure

Researchers and practitioners are invited to submit on or before December 16, 2009, a 2-3 page chapter proposal clearly explaining the mission and concerns of his or her proposed chapter. Authors of accepted proposals will be notified by January 16, 2010 about the status of their proposals and sent chapter guidelines. Full chapters (8,000–10,000 words) are expected to be submitted by April 16, 2010. All submitted chapters will be reviewed on a double-blind review basis. Contributors may also be requested to serve as reviewers for this project.

Publisher

This book is scheduled to be published by IGI Global (formerly Idea Group Inc.), publisher of the “Information Science Reference” (formerly Idea Group Reference), “Medical Information Science Reference,” “Business Science Reference,” and “Engineering Science Reference” imprints. For additional information regarding the publisher, please visit www.igi-global.com. This publication is anticipated to be released in 2011.

Important Dates

December 16, 2009: Proposal Submission Deadline
January 16, 2010: Notification of Acceptance
April 16, 2010: Full Chapter Submission
June 30, 2010: Review Results Returned
July 30, 2010: Final Chapter Submission
September 30, 2010: Final Deadline

Editorial Advisory Board Members
Galia Angelova, Bulgarian Academy of Sciences, Bulgaria
Rafael Calvo, University of Sydney, Australia
Dan Cristea, A.I. Cuza University of Iasi, Romania
Miguel Gea, University of Granada, Spain
Diane Inkpen, University of Ottawa, Canada
Pamela Jordan, University of Pittsburgh, USA
Ramón López Cózar, University of Granada, Spain
Max Louwerse, University of Memphis, USA
José Antonio Macías, University Autónoma de Madrid, Spain
Mick O’Donnell, University Autónoma de Madrid, Spain
María Ruíz, University of Zurich, Switzerland
Olga Santos, University Nacional de Educación a Distancia, Spain
George Veletsianos, University of Manchester, UK

Inquiries and submissions

Please send all inquiries and submissions (preferably through e-mail) to:

Diana Perez-Marin, Universidad Rey Juan Carlos, Spain

Email: diana.perez@urjc.es

and

Ismael Pascual Nieto, Universidad Autonoma de Madrid, Spain

Email: ismael.pascual@uam.es

Hack This Syllabus!

I’m very excited to announce my Spring 2010 course, EDC385G (Current Issues in Instructional Technology: Online Learning in the Participatory Age). Students enrolled in this course will study the research and application of participatory technologies for online learning. Given the topic of the course, and the breadth of expertise the exists in the various professional networks that I belong, I thought I’d ask for your help to improve this class.

Here’s your chance: Hack my syllabus! Take it apart, suggest readings, activities, additions, subtractions, whatever you may think will help. Your suggestions will not only improve these students’ learning experience, but will serve as a model example of how the network can help us improve practice. My weekly topic list is posted on digress.it, allowing you to comment on each paragraph rather than on the document as a whole.

I am looking forward to your suggestions! [edit: Please note that ALL readings should be freely and publicly available]

Another student dissertation

Another student of mine posted her MA dissertation on scribd (previous postings can be found here). Theodora picked a topic that was close to my research interests and looked at the complex issue of avatar appearance in virtual worlds. She studied  (a) how students design their avatars in 3D virtual worlds and what factors influence those decisions, and (b) the relationship between students’ physical and virtual appearance. This area is wide open for more research -there’s enough speculation to go around, so we don’t need any of that ;)

Collaborators in learning

The newspaper article below is in Greek and comes from a  Cypriot newspaper. I don’t usually see educational technology news from the homeland (yes, indeed, dear blog reader, I was born and raised in Cyprus :)), but this one came through today and I was really excited about it. And then I read it… and my excitement plummeted… and I needed 2 dirty martinis to come to my senses.

The article basically says that Microsoft signed an agreement with the Ministry of Education and Culture for helping develop the conditions for integrating new technologies in primary education (there’s also some other big words in there like innovative schools, innovate teachers, and innovative students – indeed innovation all around!). The article ends by noting that Cyprus holds the second place with regards to computer:student ratio (I am assuming they mean worldwide, or at least EU-wide, though there’s no reference to the source), and that over 95% of teachers have attended basic computer skills training. It sounds like this is a great accomplishment, but, worldwide research shows that it’s not, and here’s why:

  • Adding technology (computers, access to the web, laptops, ipods, whatever-the-next-thing-is) will do little to change the nature of education. The tool may allow efficiency gains (e.g. making grading easier), but just by giving tools to teachers, innovation isn’t the natural outcome, partly because…
  • Teachers will simply use the tool to accommodate the dominant teaching style. And my experience in Cypriot schools, and my discussions with current students, tell me that the dominant teaching style is lecture and regurgitation. Critical thinking skills and a love for learning are not cultivated and are completely disregarded (there might be pockets of innovation here and there, but by and large, these aren’t the norm). One should also remember that…
  • Basic training in computer skills does not enhance practice. Read some literature. What teachers need goes WAY beyond learning how to move the mouse or how to create a powerpoint presentation. You can also read an interview I gave to ednews.org last year, but the important point is captured in this quote: “We can work with teachers to mold technological solutions that target real issues and problems. We can start thinking of learning as something that is inherently enjoyable and fun, as an aesthetic experience that (as Patrick Parrish puts it) has a beginning, middle, and end. We can design for engagement rather than for strict notions of learning as demonstrated behavior change. Rather than training teachers to use generic tools and software, we can aim at enhancing their understanding of how technology can provide added value for particular topics and learners in specific contexts.”
  • Finally, I also wonder if these people have ever been to a basic skills training and have ever observed the learners’ reaction. Below is an image that I took that captures (most) student feelings about basic skills training. The students are on facebook while attending a class intending to teach them basic skills bemoaning the training they are in. Oh, the irony! (…and before anyone jumps in to say that facebook is to blame, let me remind you that when classes were boring you used to do the same thing, by scribbling on your notebook and desk).  [P.S half of the image is in greek, but it basically says “this person is thinking that s/he is teaching us how to use the computer” and the reply says “yes, that’s what s/he thinks.”]

boring_lesson

Inviting a for-profit company to enhance education is a recipe for failure. If you are an official in Cyprus and really want to change education for the better, I suggest inviting a group of caring teachers, a bunch of students, some Cypriot ed-tech professors, a few Cypriot ed-tech professors who live abroad (hint, hint),  some foreign ed-tech professors, a couple of education non-profits, and a couple of plain ed professors, to draft real plans for improving education (with technology) grounded on the local reality. Key words to think about: social. authentic, creative, critical, community, authentic, relevant, fun.

The newspaper article follows:

Σε υπογραφή συμφωνίας για υλοποίηση του Προγράμματος «Συνεργάτες στη μάθηση» προχώρησαν χθες το Υπουργείο Παιδείας και Πολιτισμού και η εταιρεία Microsoft, σύμφωνα με ανακοίνωση.

Στόχος της συμφωνίας, προστίθεται, είναι η περαιτέρω προώθηση της χρήσης της Τεχνολογίας Πληροφορίας και Επικοινωνίας στα δημόσια σχολεία της Κύπρου.

Η συμφωνία αφορά μόνο σε εκπαιδευτικές δραστηριότητες, για να δημιουργηθούν οι συνθήκες για την ενσωμάτωση των τελευταίων τεχνολογικών επιτευγμάτων στη διαδικασία της μάθησης, σε ένα πλαίσιο λειτουργίας ενός σύγχρονου καινοτόμου σχολείου, στο οποίο θα διδάσκουν καινοτόμοι εκπαιδευτικοί σε πρωτοπόρους μαθητές.

Στην ανακοίνωση αναφέρεται ακόμα ότι μέσα από το πρόγραμμα θα εξευρεθούν πρακτικοί τρόποι, για να εισαχθούν και να αξιοποιηθούν οι διάφορες εξεζητημένες τεχνολογίες στα δημόσια σχολεία και να καθοδηγηθούν οι εκπαιδευτικοί για το πώς και με ποιο επιθυμητό αποτέλεσμα θα χρησιμοποιήσουν τις μεθόδους και τα συγκεκριμένα μέσα.

O Υπουργός Παιδείας τόνισε ότι καταβάλλονται επίμονες προσπάθειες, για να παρέχει στους εκπαιδευτικούς τα τεχνολογικά μέσα που θα τους βοηθήσουν να αναβαθμίσουν τη διδασκαλία τους στην τάξη και να προσφέρουν στους μαθητές τις δεξιότητες που απαιτούνται ως εφόδια στη σημερινή Κοινωνία της Τεχνολογίας και της Πληροφορίας. Αξίζει να σημειωθεί ότι η Κύπρος κατέχει τη δεύτερη θέση σε αναλογία η/υ ανά μαθητή, ενώ πέραν του 95% των εκπαιδευτικών παρακολούθησαν προγράμματα βασικής χρήσης η/υ.

ΑΝΔΡΕΑΣ ΡΙΡΗΣ
Κωδικός άρθρου: 906786
ΠΟΛΙΤΗΣ – 04/11/2009, Σελίδα: 22

The book’s conclusion- Your feedback?

I have just finished writing the conclusion to the book I edited that is to be published by Athabasca University Press (under an Open Access license) for Terry Anderson’s distance education series. It is tentatively titled Emerging Technologies in Distance Education.

I am posting the conclusion below. If you’d like to provide any feedback, I’d be glad to listen. Are there things that you’d expect to see in there but you don’t? Is something unclear? Anything that needs further refinement? Or is everything perfect? (I doubt it!) And, of course, I hope that when the book comes out, you grab your free copy and send us your feedback!

Conclusion

It has been a little over a year since this book was conceptualized. Notwithstanding important global events that happened during the period from July 2008 to October 2009, the period in which this book was developed (such as the worldwide economic recession and the election of Mr. Barrack Obama to the US presidency), technological advances during this time have been rapid. To cite a few, Twitter became part of the popular discourse and the web has seen increased activity and interest in real-time access to published information. In addition, this period has seen advances in the educational front. For instance, this was the first time Open Access Week was celebrated, calling for immediate and free access to scholarly knowledge, while two free online universities were launched (Peer-to-Peer University and the University of the People). It seems that both the web and the way we think about education are changing.

Regardless of the fact that both education and the web are in a state of emergence, this book provides evidence that we are moving towards a consensus with regards to how effective and engaging learning experiences should be designed. Whether as a result of technological advancements, as a result of a changing mindset, or a combination of the two, distance learning educators, researchers and practitioners are (a) moving towards a model of distance education grounded upon social, authentic, and community-based learning experiences, where (b) presence, communication, interaction and collaboration are valued, (c) and where emerging technologies are both used to enhance education and where good practice and pedagogy is used to appropriate the emerging technologies available. Reflecting on the finished chapters, the original submissions, and my discussions with chapter authors, I see three themes that can bring closure to this volume: (a) the broad focus of the book, (b) the excitement and motivation displayed by this volume’s practitioners and researchers, and (c) the prospects for future research. I will discuss these themes next.

First, while our focus lies on the use of emerging technologies in distance education, it is clear from reading the chapters and observing the summary of the chapters generated via wordle.com (figure 1), that the focus isn’t necessarily the technology. The authors in this volume focus on enhancing educational research and practice based on the notion that powerful learning experiences are social, immersive, engaging, and participatory. In turn these types of learning experiences lend themselves well to being enhanced through the emerging technologies that we have available at our disposal. [insert figure 1 here]

Second, the authors contributing to this volume have displayed tremendous excitement for their work, eagerness to receive feedback, and motivation to transform the future of distance education. These authors are not just writers and scholars but also activists in furthering meaningful, powerful, and just educational opportunities. To me this is very important. The work of an academic should not be limited to teaching classes and writing research reports to be read and analyzed by like-minded individuals. In short, academics should also see themselves as changemakers, and, academics in schools of education in particular, should focus their work towards developing equitable societies that are free of injustices, where opportunities for deeply personal and powerful learning experiences are open to everyone. Evidence to these authors’ commitment to the noble causes of education was the fact submissions to this book came as a direct result of it being open access. In particular, more than three quarters of the original 65 submissions noted that the reason for submitting to this project was because the book was going to be offered free of charge for anyone to use and download.

Finally, while each chapter suggests future lines of inquiry at the micro level, the work presented in this volume collectively highlights broader areas of interests that deem research attention. At the macro level, it is clear that we need longitudinal research that is multidisciplinary in nature. At the meso level, important areas of inquiry and research include,

• Further inquiry into the symbiotic and reinforcing relationship between emerging technologies, pedagogies, and the rise of the participatory web
• new pedagogies and approaches that embrace emerging technologies as natural artifacts in contemporary educational systems as opposed to add-ons to an existing pedagogy, approach, or activity,
• renewed emphasis on the role and nature of education and universities, along with an examination of the roles of educators and informal learning experiences,
• further research into understanding how social, immersive, engaging, and participatory learning experiences can be initiated in distance education contexts,
• development of research frameworks for investigating social, immersive, engaging, and participatory learning, and
• revamped efforts to understand how learning communities can be fostered (both in the context of formal education, as well as in the context of lifelong informal learning).

In closing, I hope you enjoyed reading this book and that you found it worthwhile for your research and practice. If you did, share the book openly and freely.

George Veletsianos, October 2009

Wordle summary of the Emerging Technologies in Distance Ed book

I am editing an open access book for Athabasca University Press on Emerging Technologies for Distance Education. It consists of 16 chapters, and the 230-page word file is about 4.9MB. While not yet ready for public use, below is a basic summary of it. Apart from the obvious high-frequency words you will also notice a few favorite of mine including process, community, open, experience, and agents.

Amy Mahan Research Fellowship Program

The following showed up in my inbox. It may be helpful to some…

Amy Mahan Research Fellowship Program to Assess the Impact of Public Access to ICTs:
http://www.upf.edu/amymahan

Up to 12 Research Fellowships will be awarded, each providing a grant of up to 22,000 € and specialized guidance to enable emerging scholars to carry out their own new and original study examining the impact of public access to information and communication technologies (ICT).

Emerging developing country researchers from Africa, the Middle East, the Asia Pacific region and Latin America and the Caribbean are invited to apply for a Fellowship. They may submit their application and conduct their research in English, French, Portuguese or Spanish. The deadline for applying is Midnight Eastern Standard Time, 31 December 2009.

The Program is an eighteen-months project sponsored by Canada’s International Development Research Centre (IDRC) and managed by Universitat Pompeu Fabra, Barcelona, Spain, in collaboration with scholars from Universidad de San Andrés, Argentina, the University of the Philippines, Manila, and the LINK Centre, South Africa.

Detailed information is available at the Program Website. The Frequently Asked Questions section (http://www.upf.edu/amymahan/faqs) is comprehensive and a good starting place to learn more about the Program.  We’d also like to encourage those interested to make use of the topic query to help refine their proposals.

Again, we hope you can help us disseminate this announcement (which is also attached) to other researchers and scholars who might be interested in ICT for development research.

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